CUSTOMER SERVICE
An Award for 100% quality customer service delivery as an MTN Customer Service Representative at iSON BPO International, Ibadan, Nigeria. MTN is the biggest Telecommunications companies in Nigeria, and one of the biggest in Africa.
About Me
I am a self-driven and enthusiastic individual with over 3years experience in Customer Service. My strengths lie in helping businesses meet and exceed their customers’ satisfaction, as well as social media management and website design and management, with specialty in eCommerce. I have worked with SMEs and multi-national companies and I am well versed with most CS software such as Avaya, Siebel, Bitrix, Office, and other CRM platforms. With one of my employers whom I worked with for 2 years, I had a customer satisfaction rating of 100%, with over half of that rating coming from complaints handling. I believe good social media management is key to quality customer service delivery and I also offer this as a stand-alone skill to help businesses reach their full potentials. I have worked as a Remote Social Media Marketing Specialist with US Global, generating leads for sales. Furthermore, I am an expert in:- • Administrative Duties • Scheduling Appointment • Lead Generation • Data Entry • Data Scrapping • Web Research and Data Mining • Customer Support Services • Ecommerce • Web Design and Management I have devoted myself to self-improvement. If you hire me, I can assure you of the best experience ever.
$ 4 USD/hr
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