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## BIO | EXPERIENCE: | 4/2003 - Present | Harrah's Entertainment, Inc. | New Orleans, Louisiana | | | Industry: Advertising/Public Relations/Marketing Services | | | **Support Specialist I** | | | | | Provided systems support for all computer systems in the operations of the casino and administrative offices. Processed data through the computers on a daily routine and defined procedures. Provided problem solving support to all application systems and hardware including telephone switch, audix, networking equipment, printers, PC’s and POS and other systems when specified. Was responsible for providing first level support functions on all platforms including but not limited to: AS/400, PCs, Telephony, Enterprise Networks, Windows 2000 Server, UNIX and on all applications including but not limited to: LMS, CMS, Events, SDS, SSD, Optical, Point of Sale, and Time and Attendance. Responded to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner. Provided first-level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate I.T. staff or service vendors and communicating final resolution to clients and users. | | | | EDUCATION: | 5/2004 | Xavier University | US-Louisiana-New Orleans | | | **Some College Coursework Completed** | | | Computer Science Major Math Minor 3.00 GPA | | | | SKILLS: | **Skill Name** | | **Last Used**/**Experience** | | | Unix Operating System | | Currently used/2 years | | | Windows Operating Systems (98, 2000, ME, XP) | | Currently used/10 years | | | Microsoft Office Suite (including 2000 and 2003) | | Currently used/10 years | | | C, C++, and C# programming languages | | Currently used/5 years | | | Microsoft Visual Studio 6.0 and .NET | | Currently used/3 years | | | Java programming language | | 2 years ago/4 years | | | Web design (HTML, DHTML, JavaScript, Flash) | | Currently used/4 years | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Created a Visual Basic inventory program for the IT and surveliance departments at Harrah's. Created an Harrah's employee look up program also with VB. Created a program for employees to enter a property drawing as well as a program to draw winners with. ## Area of Expertise Windows Operating Systems (98, 2000, ME, XP) Microsoft Office Suite (including 2000 and 2003) C, C++, C#, and Java programming languages Microsoft Visual Studio 6.0 and .NET Web design (HTML, DHTML, JavaScript, Flash)
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