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@urujwaheed
Bandeira de India Mumbai, India
Membro desde 4 de maio de 2011
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urujwaheed

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A creative, smart, diligent and highly skilled freelancer with excellent communication, relationship building skills and honed competencies on software development, content writing, creative graphical work, caption & slogan writing, excel data work, HTML, CSS and javascript work, .net and Java coding, data entry and writing works for English and french language!
$10 USD/hr
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  • N/ATrabalhos concluídos
  • N/ANo Orçamento
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Portfolio Items

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Experiência

Freelance Software developer and Creative Content writer/graphics designer

Jun 2011

Independent software coder/developer/ web page designer using HTML, CSS, Javascript, Java, Servlets, apis, Oracle PLSQL middleware, Adobe Photoshop. Content writer for various subjects and technical writeups (IT based)

Technical Support Coordinator

Sep 2009 - Feb 2010 (5 months)

Coordinated a team of technical hardware / support engineers in attending and coordinating troubleshooting calls related to Servers, PCs, Notebooks, Databases, Internet and Hardware / Software issues. Configuration of Blackberry, Laptops, Routers, Switches, Modems. Firewall and Anti Virus Configuration. Windows Support, Registry settings, Application Support, ERP Project Support, Updating and Preparing reports on PC Status As a System analyst, handled management of IT processes, software setup, report gen

Technical Support Coordinator

Jan 2007 - Apr 2008 (1 year)

Provided Technical Support over phone to Internal customers from the Project Sites, Head Office, Abu Dhabi Office. Preparing Reports of I.T Infrastructure (Per Technician, Per Project, Per Location wise), Preparing Quality Assurance and Control reports for all Site PCs delivered from our end. To provide First Level and Second Level Call responses for Network issues, Outlook and Blackberry device Issues, Email problems, Hardware failures on Servers and Workstations, Activation and Deactivation of Telephon

Technical Support Engineer

Apr 2006 - Jul 2006 (3 months)

o Worked as a Technical Support Engineer under the SBCYahoo/AT & T Telecomm and DSL Internet voice based Support process. o Work profile included providing Technical Support over phone to customers from the U.S.A, troubleshooting of DSL line, Sync issues, internet surfing and browser problems o Helped customers setup LAN, Broadband and wireless connections. o Testing for outages, Signal tests, Broadband speed tests, Connectivity tests, Network Outage troubleshooting and customer consolation.

Technical Support Engineer

Apr 2005 - Apr 2006 (1 year)

o Worked as a Technical Support Engineer under the SBCYahoo/AT & T Telecomm and DSL Internet voice based Support process. o Work profile included providing Technical Support over phone to customers from the U.S.A, troubleshooting of DSL line, Sync issues, internet surfing and browser problems o Helped customers setup LAN, Broadband and wireless connections. o Testing for outages, Signal tests, Broadband speed tests, Connectivity tests, Network Outage troubleshooting and customer consolation.

SAP ERP Trainer - ABAP/4 HR Funct

Apr 2002 - Apr 2003 (1 year)

o Trained HR Industry corporates in SAP R/3 - ABAP/4 programming, including Transaction design, Integration with Oracle 9i, EDI, ALE, iDoc Creation, Working and designing BAPIs, Workflow, and Self Service. o SAP HR module, including OM, Personnel Admin, Infotypes, Career plans, Personnel Development, Benefits management, Training and Event management, Compensation and job pricing, Time Management, plant and shift planning. o Peoplesoft HRMS - Application Designer, Report generation - Crystal and SQR, SQR

Educação

Bachelor of Science (Computer Sc)

1994 - 1997 (3 years)

Diploma in Application Programming and Software Engineering

1996 - 1998 (2 years)

Diploma program in Ecommerce Prgramming, J2EE, .net, PLSQL and Web page designing

2000 - 2001 (1 year)

Bachelor of Science (CS)

1994 - 1997 (3 years)

Qualificações

eBay Graduation Certificate (2004)

eBay

Received Process Training - eBay Customer Service Certificate from eBay / IBM-Daksh, Mumbai

Process Certificate Accenture (2006)

Accenture BPO

Received Process Training Certificate (Graduation) for Technical Support/ Customer Service at SBCYahoo/Accenture.

Publicações

The Undaunted Nanny

Poem published by [login to view URL]

Certificações

  • US English Level 1
    95%

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