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Bandeira de India New Delhi, India
Membro desde 6 de outubro de 2013
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I have over 5 years of market research experience (total experience 9.5 years) with a strong telecom knowledge for European, Asian and US market. I have worked with consultants of companies like Nokia, NSN, Ericsson, Qualcomm in their market research work. The work majorly included understanding markets like BRIC nations, European and US, product demand, market forecasting and challenges, market size and demographics and many more I will be certainly be able to help you with your work I am well aware of the Primary research and Secondary Research. In addition to that I have worked on projects in Leisure tourism, Cruise ships and Airline industry for DB equity research team. Strong Areas: Market and Business Research, Report Writing, Data Mining, Designing (Photoshop, Illustrator, InDesign, Liveccycle)
$9 USD/hr
8 comentários
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Nov 2013

 Building the idea based on the various aspects as follows: Market Demand Challenges Revenue Expenses Partners Outsourcing  Build a design which can make using the product extremely easy and efficient  The effectiveness has to be designed for both web as well as mobile application  Assisting the developers with the development of the product and error testing  Looking after the legal aspects of the product and the things that needs to be taken care of before it goes live  Secondary and Primary Research for the product  Analyzing the feedbacks to build conclusion of the requirement in the market


Jun 2011 - Nov 2013 (2 years)

 PORTFOLIO MANAGED o Geography – Assam and Other 6 North Eastern States o Nos of Companies/ Accounts – 900+ (Highest to be handled by any RM in the company) o Revenue Managed – INR 1 Million (Highest to be handled by any RM in the North East) o Customer Base - 18000 (Highest to be handled by any RM in the North East) o Type Companies – Governments & PSUs, Listed Companies, Banks, Armed Forces, Hospitals etc.  ACCOUNT MANAGEMENT o Coordinate with clients to understand and utilize appropriate client operations o Resolve escalations of clients for service/support (third level point of escalation) o Manage escalation based on key factors such as severity of issue, client sensitivity, users and revenue impact o Maintain client service level objective reporting (i.e. Premium Service Support program), Operational Agreement & Service Level Guidelines documentation Enterprise, and reporting reviews o Actively participate in future sales opportunities by ensuring client expectations align with deliverables and support processes are properly documented and communicated to the client o Manage customized client support requests and work with internal teams to determine feasibility of offering additional services o Gain thorough understanding of escalation procedures and execute as necessary  CHURN MANAGEMENT o Monitoring churn trend to eliminate possibilities customer decay o Addressing churn threats and convincing the corporates to stay by addressing the pain areas which include networks, tariff pricing, services etc o Visiting remotest parts of North East to address issues which raised churn request from the clients  REVENUE AND BAD DEBT (BD) o Managing revenue to ensure that there is no fall in the average revenue due to churn or plan changes o Introducing the corporates with various value added services which enables the company to get additional revenue from the corporates. These additional services included GPRS, 3G, Vehicle Tracking, Fleet Management, SMS add-ons, BlackBerry services etc o Ensure BD collection by addressing issues by the customers which has led to BD (90+ bucket) o Following up with the customers for timely payment in first 3 buckets i.e. 0-30, 30-60 and 60-90 o Following up with the customers who have been Permanently Disconnected (PD) but did not pay  NATIONAL ACCOUNTS o Companies which were headquartered outside North East but had operations in North East were under me. The responsibility included  Coordinating with company coordinators in different states  Coordinating with other team members in different states and address the requirements of the customers As Business Analyst for Fixed Line Division Key Responsibilities  Collate the information sent by various vertical heads across India  Understand the information collated and prepare excel sheets with logical justification for the spikes and drops  The excel information once validated by the senior management, a presentations is being prepared  This presentation is being show to the top most management to make business decesions


Jun 2006 - Jun 2011 (5 years)

Key Responsibilities  Business Development (For Evalueserve) – Have been actively involved in generating new and innovative ideas for projects and coordinate with the sales team for execution  Team Management – Team Size 10  Training Sessions – Take training on various topics (e.g. MS Excel , Xcelsius and others)  Client Management – Actively handled clients and their queries for two years. During this period, I have been able to maintain a healthy and a successful relationship with the clients. This has also helped the company to earn the same clients again  Team Feedback – Giving feedback to the team to help the team to understand the strength and improvement areas. Functional Areas  Business Development (Client) – The expertise include identification key business areas and analyzing the factors that can help the client generate revenue  Tariff Analysis – Analyzing tariffs and understand the nature of offerings by the telecom operators. Have analyzed all types of tariff plans offered globally and understand the impact of the plans on a specific customer segment  Device Study – o Studying the hardware and software aspects of mobile devices and understand the unique selling points of the devices o My expertise also include understanding the strategies behind offering of devices (mobile handsets, tablets and dongles) by various operators globally  Market Entry – Helped various clients in understanding the nature of a market and determining the success of products and services if launched in that market  Technology Analysis – Understanding and analyzing the prospects of different technologies in telecom sector  Company Financial Data Tracking – Tracking important operational and financial KPIs of telecom companies and study the trends and growth  VAS Study – Study of VAS services offered by operators and analyzing key factors that influences the success of a service  Consumer Behavior Study – Understand the consumer behavior for a given service or mobile device and understand the reasons for a specific behavior pattern


May 2005 - Jun 2006 (1 year)

 Making amendments and analyzing clients’ needs  Analyzing the data forwarded from London and posting it on the web site without having single error  Analysis of the rates posted by the negotiators from across the worlds’ hotels and making a great deal with best profit for GTA as well as our clients.  Processing closeouts for the hotels on their urgent request to avoid any inconvenience for the customers.  Making MIS reports on the daily workload and advising solution for work that are getting delayed (out of Turnaround time) for improving productivity of the departments.  Worked in the project called HOTEL COMPARISON comparing worldwide hotels v/s the hotels with which we are dealing with.  Creating trackers to track quality, productivity, utilization, attendance, leaves etc.



2000 - 2004 (4 years)


  • Numeracy 1
  • US English Level 1


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