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$9 USD / hour
Bandeira do(a) NIGERIA
lekki, nigeria
$9 USD / hour
It's currently 1:19 PM here
Joined março 14, 2023
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Uchenna I.

@uuinyama

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$9 USD / hour
Bandeira do(a) NIGERIA
lekki, nigeria
$9 USD / hour
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Virtual Assistant|Tech/Customer Support|Cold Call

Hi there! I'm Uchenna, a virtual assistant and customer support expert with a keen eye for detail and a passion for helping businesses grow. As a highly experienced freelancer, I have worked with clients across a variety of industries, providing them with top-notch customer service and support. I am well-versed in a wide range of skills, including sales, technical support, telemarketing, cold calling, and lead generation. Whether you need help with managing your email inbox, scheduling appointments, handling customer queries, or generating leads, I am here to help you. As a virtual assistant, I am committed to providing you with the highest level of professionalism and efficiency. I am a fast learner, a great communicator, and a problem solver. I am also tech-savvy and can quickly adapt to new software and tools. When it comes to customer support, I am passionate about providing a positive experience for your customers. I am patient, empathetic, and always ready to go the extra mile to ensure that their needs are met. I understand that each customer is unique, and I strive to provide personalized support that meets their specific needs. As a sales representative and telemarketer, I have a proven track record of generating leads and closing sales. I am confident in my ability to communicate effectively with potential customers, and I know how to identify their pain points and offer them solutions that meet their needs. Overall, I am a versatile and dedicated freelancer with a wide range of skills and expertise. I am committed to providing my clients with the highest level of service and support, and I am always looking for new challenges and opportunities to grow and learn.

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Experiência

Virtual Assistant/Technical Support Specialist

Imordial Limited
jun. 2021 - dez. 2022 (1 ano, 6 meses)
I provided remote technical assistance to clients. My responsibilities included troubleshooting technical issues, managing customer accounts, and resolving software-related inquiries. I assisted with admin tasks such as scheduling, managing email, and preparing reports. I kept a high level of professionalism while communicating with clients ensuring excellent customer service and satisfaction. I exceeded performance metrics for customer satisfaction, issue resolution, and response times.

Sales and Marketing Representative

Anselm Limited
mar. 2016 - fev. 2021 (4 anos, 11 meses)
I was responsible for developing and executing sales and marketing strategies to increase brand awareness and drive revenue growth. My duties included building and maintaining relationships with customers, conducting sales calls and presentations, organizing and attending industry events. I also worked closely with the marketing team to analyze market trends. I consistently exceeded sales targets and was recognized for my exceptional communication skills and ability to negotiate win-win deals.

Executive Assistant

Bureau of Public Enterprise (BPE)
jul. 2012 - dez. 2012 (5 meses, 1 dia)
I was part of the actualization team for the biggest power privatization process in the world, Nigeria's Power privatization. I was a member of the Secretariat of the BPE's bid evaluation committee for the evaluation of bids from Generation Companies (GENCOS) and Distribution Companies (DISCOS). I was part of the whole process from the submission of bids, evaluation, and finally to the proper bidding process itself that led to the eventual winners.

Educação

Bachelor of engineering (BEng), Civil Engineering

University of Nigeria, Nigeria 2008 - 2013
(5 anos)

Qualificações

Technical Support Fundamentals

Google & Coursera
2023
The Google Coursera Technical Support Fundamentals certificate is proof of my proficiency in technical support concepts and skills. This certification demonstrates my understanding of troubleshooting methodologies, customer service best practices, and IT fundamentals. With this certificate, I have the expertise to provide effective technical support and excellent customer service.

Customer Service: Problem-Solving and Troubleshooting

National Registry of CPE Sponsors & LinkedIn Learning
2023
This National Registry of CPE Sponsors and LinkedIn Learning certificate in Customer Service: Problem-Solving and Troubleshooting equips me with the essential skills needed to resolve customer issues effectively. Through this course, I learned how to identify problems, analyze data, and implement solutions to enhance customer satisfaction. It demonstrates my expertise in delivering exceptional customer service.

Inbound Sales Certified

HubSpot Academy
2023
This certification demonstrates my expertise in inbound sales methodology, including identifying potential customers, understanding their needs, and effectively communicating the value of my products or services. This certification showcases my commitment to providing high-quality and effective sales solutions to clients.

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