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@vservesolution
Bandeira de India Coimbatore, India
Membro desde 10 de abril de 2006
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vservesolution

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COMPANY OVERVIEW Vserve Solution is one of the leading back office solution providers in Coimbatore (India). Vserve has emerged as a company that delivers time and cost effective solutions to its diverse clientele all over the world. We provide services and solutions in the field of data capture for over a period of 5 years with an active workforce of 150 plus people. Vserve Solution is a wholly owned business. Vserve offers wide ranges of data capture and document management solutions for Insurance claims, subscriptions, forms processing etc. We help you to convert paper records into customized digital data, which can be easily integrated with the existing systems and applications. We provide wide range of services for transportation companies, financial institutions, banks, cell phone companies etc. Our 24-hour, 7 days a week production environment, enables us to efficiently process data for customers from any time zone. Our Quality focus ensures high quality, on time and high-performance services and solutions for our customers. Our Quality Management System complies with ISO 9002. Our success is built upon our approach. Our focus is on building the right workforce. At Vserve we have a team of experienced managers who choose the best people who are flexible & adaptable. We have installed rigorous and extensive training procedures that focus on teamwork & motivation. Our Strength and Competency We have been granted membership of NASSCOM (National Association of Software and Service companies) which is the premier IT industry body. We are among the first few companies from our state to be granted membership in the prestigious body. We are an ISO 9002 Certified Company. Our process capabilities focus on defect prevention, technology absorption and productivity enhancement. OUR MISSION AND VALUES Our actions are guided by our Vision and Mission, with a firm belief in our Core Values, which gets reflected in our interactions with all our customers, our investors, and our employees. Mission To be the "partner of choice" for the Data Processing industry worldwide Vision To be a leader in the delivery of rapid, cost-effective and comprehensive solutions for the Data Management needs of global enterprises. Values •Customer Centric approach - "We are much more than a vendor; we are your partner" •High standards of personal and professional ethics •Constantly strive for innovation and excellence •Culture of knowledge sharing and continuous growth for each member •Fun-filled work environment with respect for each individual Quality Policy “We are committed to provide solutions conforming to international standards, through constant up gradation of technology and processes, in order to ensure consistent quality for our customers". INFRASTRUCTURE With our proprietary state-of-the-art technology and infrastructure we are able to stay a step ahead of the market. Our infrastructure has a service reliability of 99.98 percent. Our back-office facilities are located in Coimbatore, India. We have a large infrastructure with over 80 PC‘s and we have experience in working multiple shifts. We have experienced personnel who can handle accounts, scanning, payroll, revenue management, appropriate replies to the e-mail processing inquiries, fax handling, bill processing etc. We have a state of the art infrastructure: Facilities Adequate storage area with full Security Adequate fire safety systems Ergonomically designed furniture In-house recreation facilities Equipment Over 100 Work Stations at present with a capacity to increase High Speed Scanners Hard Disk and back up capacity of more than 2000 GB. Round the clock power supply with backup facilities. 20 seater remote disaster recovery center Communication High speed internet connectivity Modem, Routers and all necessary facilities Man Power Highly skilled and experienced Personnel Well Conversant in English SERVICES AND SOLUTIONS Data Entry Processing Vserve provides exclusive and highly accurate data in electronic format from both hand-written and printed formats. At Vserve we provide a high accuracy level of 99.998% which has given a very good reputation among our clients. With the state of art technology and adequate infra-structure we provide quality data outputs. Document Scanning Vserve provides document scanning, indexing, archiving and retrieval services for a wide variety of applications. Scanning documents can be a cost effective alternative to the long-term storage of paper. Scanned images properly indexed can also become an electronic file cabinet accessible via a local area network, intranet or Internet. Send us your physical documents such as address lists, invoices, purchase orders, resumes, business forms, checks, surveys, insurance forms, litigation and case files, lease agreements, import/export documentation, student records or tax forms and we will send back electronic images of the documents via FTP or on a CD. Alternatively, the images can be hosted on a document server, which offers a high-security, rapidly implemented, cost-effective solution to document management. It provides round-the-clock access to critical documents to a geographically dispersed community via standard Web browsers Abstraction Service Corporate executives as also R&D, scientific, technical personnel today continue to be barraged with loads of information, most of which may be irrelevant and unnecessary. There is a pressing need to have reliable, concise and relevant abstracts of all information viz. market-related, techno-commercial, patent or legal related. V Serve specializes in abstracting any kind of document viz. patent, scientific, business etc and has developed in-house software packages and automation tools to improve turnaround time and ensure quality of abstracts. V Serve is currently working on patent abstracts for one of the largest providers of value added scientific information in the world Form Processing Information on a paper form is of little use until it is converted into an electronic format and acted upon. We capture data from all types of handwritten and typed forms accurately, rapidly and cost-effectively. We work with a variety of forms including Insurance claims, subscriptions, surveys, warranty registrations. Regardless of the source - paper, faxes, scanned images or electronic data streams forms processing service we can extract, perfect and export critical information to database, workflow, document and content management systems. Whether your data is highly formatted or completely unstructured, our solutions will capture as much or as little information from the source data as you require, ready for output to any industry-standard or proprietary database system. Indexing and Cataloging Electronic cataloging (E-Cataloging) essentially involves converting paper catalogs into digitized data for web applications. Proliferation of digital information technologies and scattered data networks has created a need for efficient and cost-effective digital conversion of documents. This has led to the outsourcing of such services to third party service providers ideally firms that specialize in such information related activities. Vserve is such a firm that specializes in managing outsourced information related activities in the indexing/cataloging business Database and Directories – Creation & Updating Vserve is also equipped to create and update databases and directories that serve as vital pre-sales and marketing intelligence tools for you. We have created and updated a variety of databases and directories across industries for various leading portals and organizations in India and the United States. OCR Conversion With our OCR software we would be able to convert your printed documents into precise information in formats required by you. Market Surveys We provide total research from planning the study, questionnaire preparation right up to analysis and presentation. Internet Media Analysis Making critical business decisions begins with having the information you need at your disposal. Vserve Solution provides clients with news, information, and rumors from, every key online source that impacts their business. With critical information collected and delivered to them, decision-makers can spot threats and opportunities in time to act effectively while saving hours of manual research. We provide a professional grade service that locates and abstracts what is being said about a company or its products in online publications, message boards, forums, groups, and web sites. Our expert research consultant’s work with clients to develop optimum search profiles, and then Vserve Solution industry leading technology scours the Internet on a daily basis locating and referencing every new mention. Results are available to clients in their preferred medium as and when it appears in any of the links in the World Wide Web. Our Web Researchers spend an average of 48 hours a week doing research. We provide significantly more effective and less expensive research than any other manual or automated research method. We follow professional and unique method in researching the Web. No other service matches the breadth of our coverage, the sophistication of our filtering technology, or the power and ease of our Media Analysis management system. Put simply, we research more, filter better, reach the goal, and cost less than anybody else. Business Research In Web Research we essentially involve, extensive search of both off-line and online research sources such as databases using our unique methodology. At V Serve we offer high quality, cost effective research and information services support to corporations and Institutions around the world. Our expertise is in managing the paper and labor involved in moving large volumes of documents or images through an organized conversion process. Our researchers utilize advanced search techniques and carry out research on many search engines and other search tools on the World Wide Web. We can undertake your custom research needs. We compile information in the form of news, clippings, trends, industry intelligence, press releases, new products, new technology, articles, financial information, content management, newsletters or other relevant information for your business. We will research and gather information available online and compile it in a database or spreadsheet or any other specified reporting format, for your use. We do research tailor made to your requirements including but not limited to: •Monitoring and Customized Newsletters •Analysis of Customer Segments, Products, Channels, Technologies •Updating of Existing Research •Spreadsheet modeling and maintenance Vserve can provide the data in a variety of ways. An FTP site or e-mail is currently the most popular choice but magnetic media such as CD-ROM or tape are also options. Our outcome is a clean, accurate, uniform digital file, formatted to your specifications. We believe we would be in a position to execute orders of any size at a very economical price and at the quality level desired by you. We aim to leverage the power of the web to offer quality research and value prices. CURRENT PROJECTS Business Research projects on various topics are undertaken for a Research organization in UK. Data capture of travel logs, invoices, receipts etc for a group of trucking companies. Volume handled is about 110,000 records per month. The turnaround time for this job is 12 hours everyday. Data capture from financial forms like balance sheets, annual reports, MIS reports etc. for a reputed financial consultant in Boston. We handle about 9,000 records per month for them. The turnaround time of the database is 16 hours. Scanning and data capture for an Indian cell phone service provider with volume of about 150,000 records per month. The turnaround time for this project is two weeks. Summarizing news articles and documents for an embassy in Japan – 1000 documents. The turnaround time for summarizing is one week. CORPORATE CULTURE We develop a youthful and vibrant work culture complemented by a work environment that extracts the best from each employee. A strong emphasis is laid on the "Learn, Share and Grow" policy. Consistent information sharing across various levels of employees is maintained through effective channels of communication. Our major assets are our employees, our customers and alliance partners, who constantly contribute their best efforts for our success. Our customer conscious actions have added a lot to our growth in this short duration. Our customers distinguish us from the crowd by our services, solutions and in sustaining them. This is one reason why our customers desire to do business with us. The culture of Vserve is designed to improve - Productivity - Accuracy - Team playing - Employee welfare - Customer satisfaction - To achieve the objectives of the organization WHY VSERVE Training "The Management is committed to consistently delivering accurate and timely information through continuous Training, refined Project Management and Quality." This forms a very important component when any candidate joins into our organization. Every individual is made to go through the organizations policy and nature of business. The agents undergo a 2 week program to enhance the keyboarding skills, accuracy in data entry, working with multiple screens and images to deliver efficiently. The various processes that are applied to each client's product are explained in terms of their significance with respect to cost and quality. Recruitment Housing over 150 people and consistent, with our philosophy “Attract the Good, Retain the Better and Advance the Best”, the Vserve Representatives are drawn from a talented pool of college graduates. Our stringent selection procedures stand testimony to the quality of our candidates and services. The recruitment process includes: Evaluation of written skill Test for Aptitude Test on technical knowledge Practical exercises on written / verbal communication. Company History Pioneer in IT Industry, emerged in 1999 and also has multiple strong client bases in U.S.A. Lines of Business Our Lines of Business is diversified as Textiles, Automobiles etc., with a turnover of about Rs400 million per annum. Guaranteed Cost Savings We offer the Indian advantage of high quality labor at a reduced cost. Being a second tier non-metropolitan city, we are more cost effective than Metropolitan cities. Superior quality Using our Global Solutions methodology, we guarantee superior quality and client satisfaction Configuration and Implementation We do translating business requirements into configuration and implementation plans, including the development of business classification schemes, policies & procedures, workflow patterns, transition plans, user training, and overall change management. Deep domain expertise, market knowledge and technical know-how, which allow us to deliver strategic advice. Practical operational experience in the actual delivery of service under contract to a diverse range of clients in USA and India. Vserve focuses to move up the value chain from simple data capture processes to complex decision-making processes so that the clients can get optimum satisfaction. We expect our processes to result in an improvement in turn-around time and efficiency. we are a worldwide service provider in helping organizations achieve high performance — through creating and implementing innovative strategies for growth and savings, developing new business and operating models, and coming up with new ways of using emerging information technologies (IT). We plan to enable our clients to attain unmatched levels of performance by using leading-edge solutions
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