James B.

Remote Technician - Webmaster Web Designer Web Developer Level 1 and Level 2 Support Remote Technician with 4 years Cpanel/WHM experience. Expert user level with SSH as Root. Able to troubleshoot problems to resolution using shell andwhm Experience troubleshooting email, DNS and other general supportissues. Monitoring servers and responding to event notifications. (ServiceDown / Load Alerts etc) SSH / Bash knowledge, restarting services, checking server loadaverages and balancing loads, fixing permissions etc. Resolution oriented communicator via helpdesk, forum, email, livechat, and voip. Script installation and troubleshooting existing installs. General Abilities: Aptitude for self-education andquick learning. Effective time management skills. Organized and efficient. Goal oriented and self-motivated. Excellent communication skills (verbal and written) Ability to multi-task. Strong diagnostic & problem solving skills