PMP Certified IT Project manager, MBA in Operations and Engineering in Electronics. I am also ITIL Certified, CBCP Certified, MCITP, AIX Certified Professional having 8 years of extensive experience and expertise in:
1) Project Management & coordination
2)Incident Management, Problem Management, Change & Release management, Root Cause, Service Restoration
3) Requirement Gathering, Vendor Management, SLA Negotiations, Contract Management, Service Delivery
4) Data-Center Operations: IT Infrastructure and Application Production Support, troubleshooting issues in Unix, AIX, Linux & Windows environments installations and upgrades & Database Administration, Monitoring
5) Business Continuity & Disaster Recovery – Planning and Testing, IT Governance, Business Impact Analysis, Risk Analysis & Response
6) Data Reporting, Dashboards, KPI, Analysis, documentation
PS: There is nothing I look forward to more than to get that "awesome" remark from a client. I am looking for a long term association.