Rohit S.

• 7 years of experience in logging and resolving client tickets/queries using RT tool, remote access and through voip telephonic support for UK Clients under defined service level agreements (SLA). • Designing custom BI bespoke reports for the client using IReports and mySQL queries. • First and 2nd level of troubleshooting for all issues raised by the clients. • Working with Database using SQL DML select, update, delete and update queries. and fixing the issues which require DB amendment. • Handling high priority issues raised under SLA from the client. • Working with excel output post designing the reports in iReport. • Bug/enhancement logging/tracking using Jira tool. • Taking issue from the clients, follow-ups with all tracks and sending timely communications to the client. • Performing Manual Testing for the new functionalities/bug/enhancement which have been fixed/added to the company’s software.