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EXPLORE
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$20 USD / Hour
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Philippines (11:39 AM)
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Joined on January 26, 2010
$20 USD / Hour
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Over the past 17+ years, I have been in the field of Technical Support and Customer Service. With the competencies I gained as a Help Provider, I would like to continue being of help to others outside my work environment. I am currently pursuing home based opportunities after I resigned from my regular office work. I used to have a high paying job in the corporate environment. However, the need to stay home & still earn some income made me think of pursuing a home based work. I want to apply my skills in related fields that would require me to work from home. I'm in search of any part-time or full- time work. I have a background working as Account/Project Manager, Business Analyst, Technical Support/Customer Service Manager, Virtual Assistant, Data Entry Professional, Excel Programmer, SEO Assistant and Online English Instructor. I'm very proficient in using English as this served as my primary language at work.
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Experience
Freelancer
Mar, 2010 - Present
•
16 years, 2 months
Odesk
Mar, 2010 - Present
•
16 years, 2 months
I'm currently doing freelance work or as an Independent Contractor. I work full time from home. My services include IT Support, Account/Project Management, Customer Service, Data Entry, Data Mining, SEO, Excel programming, Administrative Support, Online English Teaching and other Virtual Assistance work. To date, I have worked with clients from the United States, United Kingdom, Australia, Korea and the Philippines.
Mar, 2010 - Present
•
16 years, 2 months
Senior Information Technology Engineer
Aug, 2012 - Oct, 2012
•
2 months
Marc Software Pte Ltd
Aug, 2012 - Oct, 2012
•
2 months
Assigned as Tier 1 and 2 IT/Desktop Support/Service Desk Engineer at Insead The Business School for the World, Singapore campus. Troubleshoots issues on systems ranging from desktops, laptops, printers, network and related hardware or software. Based in Singapore but also providing round the clock support for all Insead campuses or facilities in France, Abu Dhabi and USA. Support is done via phone, email and remote connection. Follows proper escalation procedures by coordinating with other IT support teams
Aug, 2012 - Oct, 2012
•
2 months
Contact Center Team Manager
Mar, 2008 - Feb, 2010
•
1 year, 11 months
Interactive Technology Solutions, Inc.
Mar, 2008 - Feb, 2010
•
1 year, 11 months
Oversees operations of Inbound and Outbound agents for a local-based Telecommunication company (Sun Cellular). Ensures that key performance metrics are well achieved by continuously moulding agents' talents & leadership. Responsible in handling all Outbound campaigns in one site. Responsible in the automation of team weekly/monthly reports, agent scorecards and other campaign specific reports across all sites. Served as Project Manager for the smooth implementation of Predictive Dialer on Outbound
Mar, 2008 - Feb, 2010
•
1 year, 11 months
Education
De La Salle University
1997 - 2001
•
4 years
Bachelor's Degree
Philippines
1997 - 2001
•
4 years
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