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Quezon City, Philippines
Membro desde 12 de novembro de 2009
SKILLS Skilled in MS Word, MS Excel, MS Powerpoint Adobe Pagemaker and HTML. Has basic knowledge on photo and video editing using Adobe Photoshop and Adobe Premier Pro. Proficient in writing and in in-depth research. Internet-savvy and can work under pressure. PROFESSIONAL EXPERIENCE TELECHOICEDATA INTERNATIONAL Data Entry/Research Based on availability of projects (Project-based Position) • Provides research of assigned topics or subject matters, categorization/classification, encoding and summarization. • Provides data entry services based on project and as required by the clients such as copying and pasting of information from website to excel or word, pdf document to word, etc. TNT INTERNATIONAL EXPRESS Appointment Setter - Telemarketer May 2009 – September 2009 (Contractual Home Based Position) • Ensures that targets are met on a daily basis. • Sources, calls and set appointments for the Major Accounts Manager of TNT based in New York. • Communicates daily with the Major Accounts Manager for feedback and reports. • Provides quality appointments for the Major Accounts Manager that have possibilities of converting into sales. THE POSH GROUP: ONLINE LUXURY MALL Product Description Writer/Rewriter and Photo Manager September 2008 – September 2009 (Contractual Home Based Position) • Provides accurate description of bags for the online store. • Ensures that all items sold online have appropriate and clear photos. • Ensures that all items and descriptions are updated for the viewers and online shoppers. • Provides email support for customer inquiries and coordinates with sales and marketing team for buyer concerns. • Conducts research on latest trend in the market to ensure that all products are up to date and at par with the competition and styles. FILSTAR DISTRIBUTORS CORPORATION (HALLMARK) – Kapitolyo, Pasig City Sales Supervisor for International Business & Corporate May 2008 – July 2009 Business Development Group • Ensures sales targets of the group are met. • Continually checks sales progress and discusses with Sales Representative of concerns, updates or issues dealing with their areas of responsibilities. • Reviews sales reports, plans and implements sales strategies to be able to reach target markets and source out new clients in addition to the existing business relationships with companies. • Keeps abreast of the current trends in the market as a means of learning competitive ways to improve services, product offerings and marketing ideas. • Keeps direct communication with Marketing and Product Planning for possible ideas and concepts of marketing new and existing products of the company or to introduce services and products in target markets or venues. • Plans and suggests motivational incentive programs for Sales Representatives and merchandisers. EPIXTAR CONTACT CENTER – Libis, Quezon City Call Center Operations Manager November 2005 – April 2008 • Ensures production goals are met. • Ensures Telephone Sales Representatives are logged into campaigns. • Continually checks campaign progress and informs Supervisors of any issues. • Reviews competitive reports to ensure SPH goals are being met. • Trains and empowers Supervisors to motivate Telephone Sales Representatives. • Leads and manages supervisory staff to ensure performance, quality and production goals are met. • Completes daily calling plan and revises as necessary to meet client objectives. • Ensures appropriate motivational incentive programs are implemented. • Maintains continuous communication with management and supervisory team as well as Account Management and the Call Center Manager. • Recommends script/rebuttal revisions, lead segmentation and monitoring enhancements. • Provides regular feedback to those involved with programs including Supervisors, Call Center Management, Account Management and IT. • Ensures policies and procedures are communicated and followed. AIR RELAY CORPORATION – Libis, Quezon City Call Center Shift Manager January 2003 – October 2005 • Manages Shift Supervisors handling teams of Telemarketers. • Monitors team performance and programs of the center. • Manages and ensures that all campaigns meet the target goals. • Continually checks campaign progress and informs Supervisors of any issues. • Reviews competitive reports to ensure SPH goals are being met. Establishes programs to meet goals. • Completes daily calling plan and revises as necessary to meet client objectives. • Ensures appropriate motivational incentive programs are implemented. • Provides regular feedback to those involved with programs including Supervisors, Call Center Management, Account Management and IT. • Ensures policies and procedures are communicated and followed. Call Center Shift Supervisor September 2001 – January 2003 • Provides regular feedback to Account Management and/ Supervisors concerning script recommendations, rebuttal recommendation, lead selection, quality issues, sales goals, training and support needs. • Monitors individual performance and give constructive feedback for improvement and development. • Coaches and inspires team members to achieve goals and target sales • Liaises effectively with other members of Call Center and business partners to consistently deliver high quality service and continuously strive for performance improvement. • Handles and resolves complex customer enquiries escalated from team members. • Ensures all team members understand the Call Center's expectations, in terms of behavior and targets for quality, efficiency and productivity.
- N/ATrabalhos Concluídos
- N/ANo orçamento
- N/ANo Prazo
- N/ATaxa de Recontratação
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Bachelor of Arts1996 - 2000 (4 years)
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