Hi Everyone -
We have a client who is looking to integrate with Zoho Desk, Unfortunately, the out-of-the-box plugin is not sufficient as they are an outsourced service provider and separate each customer by Department within Zoho.
Zoho has built a Webhook which we need to pass through the following data too;
https://flow.zoho.com/XXXX/flow/web...mber=%CallerSourceNumber%&CallerDialedNumber="CallerDialedNumberIn3CX" and they will deal with the rest.
The variables we need to be passed through are;
1. Caller Source ID
2. Caller Dialed Number or QUEUE they have been routed too
3. Extension who answered the call
Is someone able to assist with this?
Regards
Nick
Hello,
I have an experience in integrate 3CX with Zoho. I am familiar also with 3CX CFD. Let's discuss your project with me if you OK with my offer.
Best Regards,
Khamid