My name is Jay Mendoza. I am the Business Development Manager of IPP Technologies Pty Ltd. IPP is headquartered in Sydney, Australia with global operations in countries such as Bahrain, Qatar, Philippines, India and USA. Our Manila call center has 250 seats capacity and its operations have grown substantially. now have more than 150 call centre staff at IPP Manila engaged in both Outbound (lead generation, sales and telemarketing, appointment setting) and Inbound (order taking, customer service, technical support etc.) projects.
Managing customer support accounts have been one of our major bedrocks since we started operating a call center in Manila. The turnaround time of deploying a customer service team for your project would take 3-5 working days and these people have 5+ years experience in handling any customer related accounts such as inquiries, ticketing tasks, order taking & processing, warranty, freight, email and chat support etc. With this, I think there are several areas where IPP might be of service and we are very happy to know your initial business requirements to match with our existing BPO provisions. We are very anxious to develop a relationship with you and we would be grateful for any opportunity to enable us to earn your confidence in our services. I can personally assure you that your business is very meaningful to our office and will receive the highest degree of attention and that your confidence in us will not be misplaced.
Thank you!
Jay