WISP Phone Support Service Personnel Needed

$250-750 USD

Fechado

Publicado

há aproximadamente 10 anos

$250-750 USD

Pago na entrega

We are a small but growing WISP service that is looking for 2 people that can work for us as phone and live chat technical support personnel for our WISP on a per call basis. This would be mainly helping our customers logging on to our wireless internet service, support for lost passwords, VOIP phone service and using the billing system and the email service. MUST have GOOD English speaking skills. This would mostly be between during the hours of 5PM to 9AM Monday - Friday Eastern United States time and 24 hours on weekends. We will supply a Toll Free # that will be forwarded to you. If you need an incoming phone line we will supply VOIP phone service info, you would need to have your own internet service and IP phone. All support details will be given to you. This would be a Tier 1, Tier 2 support, all others would be routed back to us for further support or repair. Please bid this on a per call price. Thank you

ID do Projeto: 5731426

Sobre o projeto

19 propostas

Projeto remoto

Ativo há 10 anos

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19 freelancers estão ofertando em média $603 USD for esse trabalho

@JackBradford

Hello I am an American owner/operator of a bilingual contact center in Medellin, Colombia. My agents are all from the US or Canada so they have little or no accent. I have a strong VoIP infrastructure based on 20/20 fibre optic internet. We could probably integrate a SIP trunk between us in order to pass calls. I can definitely work the hours you need. Unfortunately the only point I cannot meet is the per call price. The reason for this is because I offer dedicated, trained service. If you go with a per call cost basis, your customers will not receive the level of service they need. If you are interested we can discuss this in greater detail. Let me know. Thank you for your consideration.

$833 USD em 10 dias

5,0

(4 avaliações)

3,7

@Lee2133

Hi There Senior Systems Engineer here. I would be able to provide you with support. I can provide you with my certifications as well. I have access to fibre internet here as well so we will have no internet problems .Please let me know when your available to discuss further.

$722 USD em 30 dias

3,7

(6 avaliações)

3,8

@softwareweaver

A proposal has not yet been provided

$2.000 USD em 30 dias

0,0

(0 avaliações)

0,0

@elavarasanb

Handle first level escalations and help customers s with tech issues Train Level 2 engineers, analyze daily & weekly reports of SME, handle 2nd level escalations as Senior Level 2 Engineer. Core member of 2 successful Projects – AHT reduction, Effectively transitioned 4 teams of an average of 30 members each

$888 USD em 10 dias

0,0

(0 avaliações)

0,0

@benztronz1

I'm currently working with a Voip company called Comvoice based in Phoenix, Arizona as customer service and technical support representative. I troubleshoot for quality and connection issues, provide programming and training on certain Cisco's and Yealinks models, softphone setups and voip phone installations. Process change requests provide billing information,etc. All of this is done by phone, email and via chat.

$666 USD em 10 dias

0,0

(0 avaliações)

0,0

@hemantkumar2790

Hi,this is Hemant. We are a team of best expert in basic networking, technical help-desk and troubleshooting,desktop support. We are great in handling customers and resolve there queries. We are ready to work on your project and as your time also able to give you a trial we will enhance all my positive qualities and be your best employee. Looking forward for your response. Thank You

$416 USD em 10 dias

0,0

(0 avaliações)

0,0

@pogee27

A proposal has not yet been provided

$555 USD em 10 dias

0,0

(0 avaliações)

0,0

@fernandomarso

I have several years of experience working as Technical support with excellent standards. I am also available to work during the hours required.

$555 USD em 3 dias

0,0

(0 avaliações)

0,0

@oretsua

IM 6 years experienced as documentation associated on a shipping lines company, my primary resposibility is as data entry works, every single document i process is critical, and thats why i guarranted you a good quality of works.I will do the job fast and accurate, will meet deadlines I can provide outstanding results in a timely manner.

$555 USD em 10 dias

0,0

(0 avaliações)

0,0

@amoljag

Hi, We are experienced IT firm in technical support services. We do have such kind of support services providing to our exiting customer. Let me know if you would like to discuss it further. Thanks, Amol

$555 USD em 10 dias

0,0

(0 avaliações)

0,0

@rashidhusain5

Hi, We are India based. Technical Support Company. We have a NICE Proposal for your call Support. we will charge 15$ for per call. Please revert back for further discussion. Thank You.

$277 USD em 10 dias

0,0

(0 avaliações)

0,0

@Mudassarhanif

Respected Concerned, I have been working in the BPO (Business Process Outsourcing) industry for last 4 years for several mass media and communications companies as follows: Comcast, Time Warner, Charter communication, Cox communication, AT&T, Verizon, Cable One, Cable Vision, SuddenLink, Optimum, MediaCom, RCN, CenturyLink, EarthLink, Windstream, Frontier communication, Direct TV and HughesNet. I have a vast amount of experience and I am very capable and willing to perform this requeired task for you. I assure you that I can do this job in the best prospective manner as required. Kindly provide me with complete detail of the project. I will be happy to answer any of your questions. Regards, Frank Wilson

$250 USD em 10 dias

0,0

(0 avaliações)

0,0

@outsourcefirst

Hi, I understand that you want Technical Support for your WISP services. First, thank you for the opportunity! Now, why I am a good candidate for this job? My previous experience, I have worked with HughesNet as Technical Support executive for Tier 1 & was promoted to Tier 3. I have an understanding as how this process work. I have technical knowledge and understand how ISP work wired or wireless. I have good internet connectivity. I need VOIP details to work from here. I am available for EST Monday to Friday and 24 hours. I also have my friends who have worked for States process. Further about the payment, please tell how much you can pay per call so we can negotiate or you can hire on hourly basis. Please PM for further clarification.

$277 USD em 30 dias