Hi Team,
This job spec sounds excellent! I'm a first time freelancer and this kind of role is exactly the type of position I was hoping to find - something where my skills and work history means I could really add value to your project.
Experience has taught me that Customer Service is the critical link between a great product or service and a satisfying overall customer experience. Reputations take time to build but can be destroyed in seconds and I've found that this applies irrespective of industry, products or longevity.
Creative and cost-effective resolutions within deadlines are a speciality of mine, and completing root-cause analysis and implementing preventative measures to build confidence and restore reputations, even in the event of expectations perhaps not being originally met with customers, is a real speciality of mine.
Being able to apply exceptional attention to detail, critical listening skills in order to evaluate and analyse your customers needs, and offering rapid response times, means I can present a comprehensive and intuitive customer service package.
Tasks are always completed with 100% accuracy, whether this applies to order processing, service and product reports, maintaining customer records and databases, creating payments or any and all ad-hoc tasks.
I'd love to know more about this project and the length of time you expect it to take if you're free for a 5-minute Skype call at some point?
Nicole