Hi,
My name is Ciro Oliveira, I'm 49 years old, I'm a graduate student in Information Technology. I have experience in Email and Remote Support. Onsite IT assistance. Monitoring of network environments, Level 2 technical support, Backup control, incident control. Service by technical calls (SLA)
I worked in the "BackOffice" area of a multinational where I performed customer relationship work by email and chat.
=> Team supervision, remote service, analysis and resolution of difficulties, routing and resolution of calls for teams at other levels, monitoring and feedback to the user.
=> Great typing and writing skills.
COMPLEMENTARY QUALIFICATIONS
Informatics: Knowledge of ITIL Foundation. Technical English for reading documentation. Knowledge
in Office Package and Microsoft 365, Internet, Open Office, BR Office. Knowledge in computer
networks, internet and network topologies in business environments.
Support for VOIP and MS Windows, Linux and Macintosh operating systems.
Email and Online Support. Monitoring of network environments, technical support Level 1 and 2, backup
control, incident control and so on.
Good knowledge of the Portuguese language, with quality writing and diction.
Mastery of telephone answering techniques.
LANGUAGE
Portuguese: Advanced
English and Spanish - writing and reading.