I have 12 years of experience in Customer Service assisting customers in English and Spanish all over the world.
I was trained at a large Call Center in the US. I can provide e-mail, ticket and phone support and will do everything I can to help and get the 100% satisfaction of your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work U.S. business hours.