Hi;
OK so this is what I'm looking for.
Caller calls into my main menu on a tole-free number (callcentric)
caller chooses option 3
Caller has another menu
Caller chooses option 1
Caller is asked for there ticket identification number
Caller enters it and tts is used to read tickets.
Callers can respond to tickets by attaching a file to the ticket with there voice, but want them to read there tickets over the phone first. Can work on responding some time soon.
Will pay 75% now, and other 25% after complete testing.
The information i have for you.
Ticketing system:
[login to view URL]
hooks i have:
********************** Action Hooks **********************
* Action hooks allow you to write your own PHP code that *
* will run when specific actions occur in WHMCS. There *
* is a function for each action that supports hooks. The *
* variables avaible in a specific function are listed in *
* the comments for that function. Invalid code here will *
* will cause WHMCS to fail so ensure your code is valid. *
**********************************************************
function actionhook_TicketOpen($vars) {
# This function runs when a ticket is opened
# $vars["TicketID"]
# $vars["UserID"] If set, registered client
# $vars["DepartmentID"]
# $vars["DepartmentName"]
# $vars["Subject"]
# $vars["Message"]
# $vars["Priority"]
}
function actionhook_TicketReply($vars) {
# This function runs when a ticket is replied to by a client or admin user
# $vars["TicketID"]
# $vars["ReplyID"]
# $vars["UserID"] If set, registered client
# $vars["DepartmentID"]
# $vars["DepartmentName"]
# $vars["TicketSubject"]
# $vars["ReplyMessage"]
# $vars["AdminUsername"] If set, admin reply
# $vars["TicketPriority"]
# $vars["TicketStatus"]
}
and the fields for the database:
the tickets are stored in tbltickets and tblticketsreplies

However, actionhooks are fired every time a ticket is logged and replied to so you could integrate your code into actionhooks if that is any easier,
Thanks a lot
Michael