VTIGER COMPLEMENTS -- 2

• Ability to add doc to ticket the same time as the entry ticket and the email received (basic mail vtiger hopefully) contains the PDF. Currently we created the ticket is suddenly receives an email. And added a pdf Ticket created • Ability to create a ticket directly from outlook (2013) • Add a calculation field on tickets. Currently a ticket is closed with a time in minutes. We will wish to return all client the number of minutes sold. And that whenever a ticket is closed deducted from the total time allocated to the client (account) and it appears real to each ticket for opening an account in an area that displays the time remaining for customer • Have a monthly stat times sold and consumed. By email whether overflow or delay there. • In ticket was a free zone for the contact name and number to another Would be nice to have a little field or return the names and numbers for that, depending on the person we call just to choose the name for the number appears. (Do not use the contact in vtiger because we use them for other things • In Propect AFAFAIRE and would like to have a calculation field. Currently we enter such a turnover by prospect ... but not total no of all prospect. We would have a field at the bottom of column calculation the sum of all lines. • Monthly STATS mailed (TOP 20 customers that generates the most tickets, how many ticket fenced by 1,2,3 technician ... how long to spend per customer. Which product let's create our most top 30 ticket .... . • mosification of the actual programing. because many bug. we can do a teamviwer to see the problem