Hadrien

RELEVANT INFO: Education Level: Some College Telecommute: Yes Availability: Immediate Military Service: Yes Job Type: Full Time/Part Time/Contract/Seasonal/Temporary EXPERIENCE: Help Desk Nov '07 -Dec '07 Linux Technical Support I: Web Hosting Help Desk Heavy customer service focus--including training over the phone Used various tools to troubleshoot, e.g. SSH, Remote Desktop, UNIX command line, etc. Assisted customers with the usage of various web control panels (cPanel, Plesk, Ensim, Helm). Troubleshot various server issues associated with Windows 2000/2003 Server, UNIX, DNS, SSL, Networking; SMTP(S), POP3(S), IMAP(S), FTP, and HTTP. DNS setup and configuration Archiving--Imaging & Indexing: Mar '07-May '07 • Data Entry • Created, implemented, and critically analyzed processes used--to include recommendations. • Accounts Payable Dept. • Project based employment Client-Based Tech Support: Houston, TX Feb '07-Mar '07 • Entrepreneurial • Contract based • On site United States Marine Corps (USMC): 1996-2000 Corporal (Supervisor): Military Occupational Specialty (MOS): Computer Programmer (4067) Marines Supervised: 4 Highest Security Clearance: Secret Character of Discharge: Honorable USMC Fleet Marine Force (FMF): Camp Lejeune, NC May '98-Jan '00 • Promoted to Non-Commissioned Officer--Corporal • Supported database capabilities for various units throughout the base. • Assisted with general computing, web-site development, and web-site upkeep training to each unit’s Information Systems Coordinator. • Maintained the web-site for one of the largest personnel groups on the base. • Administered database functionality at the server level—Lotus Notes. • Created an Access database, GUI included, which improved a vehicle training unit’s day to day tracking of the training status, qualifications, and certifications for Marines at Camp Lejeune. • Ensured Y2K stability for many of the computer systems on the base. TRAINING: USMC Programming School: Quantico, VA Jan '97-Mar '97 • 2nd in class Software: Linux, UNIX, Mac, DOS, Windows, Eclipse, HTML, VC++, FrontPage, Dreamweaver, Adobe Photoshop, Adobe Illustrator, Adobe PageMill, Adobe Acrobat, MS Office, Lotus Notes, Oracle, etc. Expert with most software packages within one week to one month depending on complexity. Entrepreneurial: Independent contracting, customer service, tech support, client management, time management, process development, etc.