Hossam H.

EXPERIENCE 2013 – 2015 CALL CENTER, Vodafone Helping administratorsimprove service and reach the best numbersto improve customer service 2015 – 2017 TECHNICAL SUPPORT, Fawry Carrying outthe support tasks for the POS device in all its needs and helping the branches to solve the intractable problems in the fastest time. JULY-2018 – MARC-2019 CALL CENTER, Egypt Post Activating customer cards, and solving problems of parcels sent orreceived from abroad and abroad. DEC-2018 – JUNE-2018 SALE IN DOOR, Etisalat Helping customers solve the problem - work to achieve the highestsales forthe branch - and strive to achieve the required target - and reach the best customer service. APR-2019 – AUG-2019 OPERATIONS COORDINATOR, Carriage Egypt Operations management - recycling of the required numbers and achieving the goal of speed in delivery - achieving customer satisfaction - the required quality and the appearance of the captain - and helping the departments in better performance and better service - managing the team - maintaining the required timing and arriving at a plan to reduce time with better production Helping customers solve the problem - work to achieve the highest sales for the branch - and strive to achieve the required target - and reach the best customer service. FEP-2020 – OCT-2021 1) OPERATIONS COORDINATOR, Careem Egypt 2) SUPPLY ASSOCIATE, Careem Egypt 3) ACCOUNT MANAGER, Careem Egypt OCT-2021-NOV-2022 Senior OPERATIONS COORDINATOR, Appetito Egypt June-2023-Till Now OPERATIONS COORDINATOR, Cartona Egypt