Florence A.

Highly organized and efficient virtual assistant and customer service professional with 2 years of experience in providing exceptional customer service and administrative work to clients. Passionate about problem solving and exceeding customer’s expectations. With my expertise, I can help businesses streamline their operations and enhance their customer experience. I am a fluent English speaker and i am passionate about creating the best customer experience. I am organized and able to handle multiple inquiries, even in stressful situations. Through my experience, I have learned to efficiently solve any kind of issue that may occur. i am proactive and a problem solver. I am not scared to take on new challenges and i am very dedicated and reliable. Core Competencies include: - Communication skills: I possess excellent communication skills, both verbally and written, which enables me to communicate effectively with clients, customers and team members. - Customer service: I have worked with various businesses in providing exceptional customer service support through email, live chat and phone calls. I am knowledgeable in handling customer complaints,inquiries and feedback with utmost professionalism and empathy. - Administrative Assistance: I am well-versed in providing administrative support such as managing calendars, data entry, scheduling appointments, managing emails, and handling other administrative tasks as required. - Social media management: I can help businesses manage their social media accounts, respond to comments and messages, and help build a social media presence. - Technical Skills: I am proficient in a variety of software programs and platforms, including Microsoft Office, Google Suite, and CRM systems. - Project Management: I am experienced in managing projects from start to finish, including research, planning, and execution. - Multitasking: I am capable of handling multiple tasks simultaneously while prioritizing workloads efficiently. - Technical support: I have knowledge and experience in troubleshooting technical issues and providing assistance to customers with software, hardware, and other technical problems. - Attention to detail: I am detailed-oriented and ensure that all tasks are completed to a high standard and within given timelines. Why Hire Me: - Experience: With years of experience in Virtual Assistance and Customer Support, I possess the necessary skills and knowledge to provide outstanding support to clients. - Customer Service: I am passionate about providing exceptional customer service and always go the extra mile to ensure that customers are satisfied with their experience. - Reliability: I am reliable and dedicated, ensuring that all assigned tasks are completed on time and to a high standard.