SANDEEP.K
MALE, 27
POST GRADUATE DIPLOMA IN INFORMATION TECHNOLOGY & MANAGEMENT
CAREER OBJECTIVE
To secure a challenging position where my knowledge and skills would be utilized to meet the organizational goals, simultaneously allowing opportunities for professional growth with increased responsibility
SUMMARY OF EXPERIENCE AND DOMAIN KNOWLEDGE
o Around 5.5 years of Experience as a Credit recovery Caller and As a Financial Consultant and Relationship manager.
o Good Analytical and communication Skills along with Problem Solving Techniques.
o Good Presentation Skills
JOB PROFILE-1
Working at : ENVISTA INNOVATIVE TECH SERVICE PVT LTD
Designation: Credit Recovery Caller
Duration : Dec2008 to till date
Job Responsibilities:
o Call UPS&FEDEX 1800pick no's for typical Credits.
o Shipping Trend Analysis of the customer's.
o Cost analysis on the different service Levels offered by UPS & FedEx.
o Week-wise Analysis on Recovered Credit from Carriers.
o Analysis of the End calling Report.
o Proactively working on the Flags which are on the code, to identify the Problem with them for Different Customer's.
o Investigate the data inconsistencies, and suggesting a best way to Create a unique solutions for all customers.
o Analysis of Customer Data load and Suggesting a Ping order.
o Customer's Contract Management like Verify waivers and waiver period and loading waivers in MSI.
o Updating Customer's about the Frequent Mistakes in Address & other billing issues.
o Generate the reports from [login to view URL] and check Data inconsistencies if any.
o Audit the Late Report and find out the potential Tracking no's to get Credit back on.
o Dispatch the Audited Late Report to the Calling Team to get credits.
o Instruct the Development Team about Regular Service updates and suggesting a best way to maintain Data flow.
o Creating a Query patterns that helps in recovering more credits based on Shipping Trends.
o Identifying the ways to improve the Data Accuracy depending on the Shipping Trend.
o Regularly upload new customer's data in MSI.
o Coordinating with Calling team and Development Team and towards better Credit Rate from Carriers.
JOB PROFILE-2
Worked at : ICICI PRUDENTIAL LIFE INSURANCE
Designation: FINANCIAL SERVICES CONSULTANT
Duration : Feb2008 to Jul2008
Job Responsibilities:
o Fixing the appointment with the given customers through tele-calling.
o Meeting customers at apt time.
o Giving presentation to customer about ICICI-PRU insurance products.
o Fallow up and closing the deal with the customer.
JOB PROFILE-3
Worked at : EDUCATION MATTERS
Designation: RELATION SHIP MANAGER
Duration : Dec2006 to Jan2008
Job Responsibilities:
o Handling a team of 5 members.
o Setting goals to the team and motivating to-wards the goal.
o Introducing about the company to the placement officer and principal in engineering colleges.
o Follow up for the presentation in colleges.
o Delivering presentation in out-station colleges
o Attending education fairs and maintaining stalls in colleges.
o Conducting stalls in colleges.
Achievements:
o Submitted Company SWOT analysis in marketing segment.
ACEDEMIC QUALIFICATIONS
Pursuing P.G.D.I.T.M Badruka College, Hyderabad 2010
(M.B.A) (AIMA)
P.D.I.T.M (A.I.M.A) Badruka College, Hyderabad 2007
Bachelor of Science (M.S.Cs) Rao's Degree College, Nellore 2005
Class XII kora Junior College, Nellore 2002
Class X Sri Rama Krishna Vidyalayam, Khammam 2000
COMPUTER SKILLS
o Operating systems: MS-DOS, Windows-98/2000/NT/Xp.
o Programming Languages: C, C++.
o Packages: MS-OFFICE.
o Data bases: MS-Access, ORACLE 9i.
o Designing Tools: HTML, Developer2000.
PROJECT WORK ([login to view URL]) Duration: 2 Months (2005)
Title : Automation of Banking Activities.
Soft ware used : oracle7i.
Operating system : Developer2000 (minimum)
LANGUAGES KNOWN
o Can speak, read & write English, Hindi & Telugu
ACHIEVEMENTS
o Bagged 37thRank In Msc (Computers) Entrance Test Conducted By Sri Venkateswara University In The Year2005.
o Completed Master Diploma In Computer Hardware From The Universal Institute Of Computer Technology Warangal In The Year 2004.
PERSONAL PROFILE
o Name : Sandeep kethepalli.
o Date of Birth : 15-08-1985
o Hobbies : Surfing, Caroms, Making New Friends.
o Marital status : Married
o Permanent address : Sandeep kethepalli,
S/o K. Ramalingeswara rao,
D-NO.3-3-71,
Gandhi nagar,
Khammam.
OTHER INTERESTS
o Participating in programs which spread awareness of hygienic living like Clean and Green, in rural areas
o Playing Caroms, Cricket and Chess.
ADDRESS FOR COMMUNICATION
SANDEEP.K
House No-2-3-703/k/4/1,
Tirumala Nagar Colony,
Back Side HP petrol Bunk,
Amberpet,
Hyderabad
Phone : [login to view URL]
Email :
Place: Hyderabad-India. Yours Sincerely
Date: (SANDEEP.K)
