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$2 USD / hora
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bangalore, india
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Entrou no Freelancer em dezembro 1, 2008
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Deepthi V.

@dtanikella

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$2 USD / hora
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bangalore, india
$2 USD / hora
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_____________________________________________________________________________________ Objective To tell stories. Write them and Juice them up. Turn them into movies and plays, captions and what not. To write about all things that can and cannot be written about. My range of experience in the corporate industry and the creative industry, has given me the opportunity to blend business with creativity. My value add to your company will be the perfect fusion for any event. CREATIVE EXPERIENCE¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬_____________________________________________________________________________________ In the Entertainment Industry 2. Presently writing a story for an Independent film making house in USA.Oct 2007 – Dec 2007 : Worked as a 2nd assistant director for a feature titled “The Family Picture”, directed by Umakanth Tumrugoti and produced by Kanth Films Inc. Responsibilities included : Casting, Script Supervision, Editing supervision 3. Feb 2008 – May 2008 : Worked as a 2nd assistant director for a feature titled “Avakaya Biryani”, directed by Anish Kuruvilla and produced by Shekar Kamula under the banner Amigos Creations. Responsibilities included : Casting, Script Supervision, Back ground action,Costumes. 4. Wrote and Directed an English play called “The Wait” . The play was organized by Goethe Zentrum, Vidya Sagar Arts Society and Birla Science Auditorium. Coverage for the same can be seen at – [login to view URL] [login to view URL] [login to view URL] [login to view URL] Have written numerous full-length screenplays and story treatments, plays and short stories. One of my scripts, “Extinct” has been nominated to be made into a film . CORPORATE EXPERIENCE Business Process Improvement Lead, 24/7 Customer Service Pvt Ltd (Hyderabad) March 2006 May 07 Assistant Manager Client Services, OSI Technologies (Hyderabad) December 2004 January 2006 Senior Process Trainer, Accenture India Services Pvt. Ltd (Bangalore) May 2003 to March 2004 Process Associate, G.E Capital (Hyderabad) February 2000 to October 2001 EDUCATION Bachelor’s degree B.A PERSONAL DETAILS Date of Birth: 4th February 1979 Languages known: Telugu, English, and Hindi. Activities and Interests: Active participation in SPIC MACAY & Environmental Issues, Photography and Writing for Blogs, love riding the ATB and kayaking. REFERENCES Available on request A detailed corporate profile is mentioned below DETAILED CORPORATE PROFILE Ø 6 years of experience in Customer service Industry Ø Heading a training team of 11 trainers, supporting USA market. Ø Strong experience in handling transitions, process improvements/business excellence Consultancy, Process Training and Developing & Implementing Modules for the clients. Ø Strong people management and project delivery skills Ø Solid track record in meeting the expectations consistently and have demonstrated ability to meet the most pressing deadlines. Ø Proficient in MS-Office, Visio, Process Documentation, Projects, Ø Strong experience in developing and implementing startup processes for contact centers. EXPERIENCE Business Process Improvement Lead, 24/7 Customer Service Pvt Ltd, responsibilities included : Set up various training processes / functions in the training and quality department Documenting various process in the organization Actively managing the integration of an entire Learning & Development comprising of all the phases of learning and training from joining to production. Constituting the Organization Structure of the Learning and Development. Current managing the training component of remote migration of the process to Manila Rolled out the new process training, so that the new hires competencies are as per the client requirements. Put new processes in place so they adhere to the company’s six sigma requirements Initiated checks and balances such that the training department as a whole is audit compliant. Initiated re – allocation of resources such that the there could be new trainings initiated for the operations staff Have initiated new measures to ensure skill – up gradation of the training staff particularly tenured employees Internal Auditor for the Department. Currently Working on Projects Assistant Manager Client Services, OSI Technologies , responsibilities included : Client Communication Set Client Expectations Ensure status and all issues are communicated positively and effectively Handled all queries relating to their accounts Coordinate all change requests Update clients on their campaigns. Account Management Manages a set of clients/accounts and their campaigns Builds relationship with the client Provides info to CM on analyzing the program Sets right expectations with the client Has a review call with all his clients on agreed timelines. Process Management Ensure Quality of production Audit the process Vs SLA Email Marketing Strategies Analyze the campaigns and their performance Identify the type of campaigns and their segmentation Communicate keys to effective email marketing with respect to their campaigns. Generate new business from existing clients Develop a Road Map for each client Team Management Periodical Performance appraisals of the Team members. Mentor the team and train them on the respective. Senior Process Trainer, Accenture India Services Pvt. Ltd (Bangalore) , responsibilities included : Ensuring successful process migrations Managing Training operations Ensuring adherence to Quality standards for Training and operations Achievements: a) Successfully implemented two large processes: Dial Services SBC Yahoo DSL Services SBC Yahoo b) Worked on two major projects DSL Redefined-The purpose of the project was to improve and structure the current curriculum being used by the trainers Nesting Methodology-The purpose of the project was to ensure a smooth flow of transition from training to Production. Process Associate, G.E Capital (Hyderabad), responsibilities included Handling new clients and their customers Managing Training operations for new recruits/process associates including quality, weekly performance, escalation etc. Ensuring adherence to Quality standards for Training and operations
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B.A

Babasaheb Bhimrao Ambedkar University, India 2011 - 2014
(3 anos)

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