I am an expert in creating logos, posters and other graphics design using Adobe Illustrator and Photoshop. Skilled in creating advanced presentations using Microsoft PowerPoint and Word. Proficient in making templates, reports, forms, etc. with Microsoft Excel utilizing advanced techniques such as complex formulas, tables, pivots, charts, and macros. I also create fonts.
B.S. in Computer Engineering, ITIL v3.0 certified with more than 9 years of experience in managing Service Desk projects (Shared Services Expert). Excellent background in performance monitoring and analyzing data through KPIs (service level, abandoned call rate, average handling time, utilization, attrition rate, absenteeism, quality, CSAT, etc.)
Mapua Institute of Technology, Philippines 1994 - 1999
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.
Contate Enrique D. para falar sobre o seu trabalho