I am currently self-employed. I have my own art gallery. I also have my own laptop and DSL connection at home.
Since December 1999, I have been working as a Freelance Network Administrator & Computer Technician for small to medium sized companies and internet shops
- I have done Cisco CLI configuration and troubleshooting for internet connection
- I'm knowledgeable with TCP/IP configuration, port forwarding, monitoring
- E-mail POP3, IMAP, SMTP configuration and backing up
- Domain Name registration, management, assigning and redirecting FTP configuration
- Operating System in windows platform installation and recovery
- Ensured the anti-virus are updated
- Designed an effective and adequately planned structure for network cable installation
- I also rendered technical support for both hardware and software concerns as well as provided over-the-phone troubleshooting procedures to my client's employees
From June 2007 – March 2008, I worked as a Technical Support Representative in a call center/BPO company
- I handled inbound calls particularly ADSL connection and internet related, which entered the account’s queue and addressed concerns of the calling party.
- Resolved customer concerns on first contact by applying the appropriate problem management procedures and employing a high degree of customer service and technical expertise.
- Also provided other support duties (e.g. ticket reviewing, case follow-up, circuit and internet connection monitoring, etc.) that may be required by operations
From November 2006 to May 2007, I worked as a Customer Support Representative for a local telecommunications company
- I provided over-the-phone troubleshooting procedures to customers.
- Gave presales information to potential clients.
- Investigated and clarified consumer comments, questions, and concerns using active listening and probing skills
From December 1999 to December 2005, I worked as a Marketing Coordinator & Technical Support Staff for a Internet Service Provider
- I gave significant help to the company specifically in increasing productivity by marketing our services to other established companies in the Cavite (province) area
- Developed and improved the accounting books from cash collections to petty cash
- Assisted clients regarding their technical difficulties and to assure that their Internet connection is working properly.
- I had also set up WAN/LAN NT Servers and workstations, Internet sharing, Windows 9x, 2k, XP and Internet software
- Rendered technical support for both hardware and software concerns
- Also provided over-the-phone troubleshooting procedures to subscribers
From November 2001 – December 2005, I worked as a Network Administrator & Computer Technician for a Bicycle Manufacturing company
- I designed an effective and adequately planned a network structure for network cable installation
- Ensured that their Local Area Network, Internet connection and systems are in running condition
- Rendered technical support for both hardware and software concerns
- Provided over-the-phone troubleshooting procedures to company's employees
My Skills are:
SOFTWARE
• Windows Operating System (all versions) – from installation, modification and customization depending on the network configuration
• Microsoft Office
• Internet Applications (FTP application, Instant Messenger, Email, etc)
• HTML – average knowledge, understands HTML codes
• Adobe Photoshop (all versions) – skilled in enhancing photographs and in adding minor effects, cropping, scaling, etc
• Adobe Dream Weaver (all versions) – knowledgeable in uploading to the website
e.g. [login to view URL] – I have managed my own domain, set up and published the website using the control panel provided by the web hosting company
HARDWARE:
• DSL and ADSL router setup/installation
• Wireless router setup/installation
• Local Area Network (LAN) setup/installation
• Troubleshooting
• Repairs
• Assembly
• Upgrade
• Maintenance
• Installation
I have also finished a 4-year Accountacy course from the University of Perpetual Help Rizal - Philippines
