Jessah Mae L.

With over 7 years of diverse experience in the customer service industry, I have honed my skills and expertise across various sectors. Beginning my journey at Sykes Asia under Ally Bank, I delved into the intricacies of customer car retail/lease, handling inbound calls with finesse. Immersed in the vibrant US culture, I swiftly adapted and thrived in this dynamic environment for two years. Transitioning to Wipro under Delta Airlines, I faced the challenge of managing flight concerns amidst a flurry of inbound calls, including numerous irate customers. This role not only tested my patience but also fortified my resolve to provide exceptional service, solidifying my reputation as a trusted problem-solver. At Synchrony Financial under TJX Bank, I continued to excel in inbound call management, assisting customers with their credit card concerns. Here, I cultivated strong rapport with clients, leveraging my comprehensive understanding of financial products to deliver tailored solutions. My tenure at Airbnb provided a unique opportunity to engage with both hosts and guests, offering support with rental properties and hotel/room bookings. Venturing into outbound calls, email, and chat support, I expanded my skill set and garnered invaluable experience in multi-channel communication. Embracing remote work, I served as an appointment setter for Team Follow Up, where I played a pivotal role in securing potential leads for clients. This role allowed me to thrive in a fast-paced environment, utilizing my proactive approach to drive results and exceed expectations. Throughout my career journey, I have consistently demonstrated resilience, adaptability, and a passion for delivering unparalleled customer experiences. With a proven track record of success across diverse roles and industries, I am poised to make a meaningful impact in any team or organization I join.