joseildefonsogm

Hello! I'm Ildefonso Nao, eCommerce Virtual Assistant (Dropshipping, Retail, and Print-on-Demand) with skills and experience focused on administrative support (project management), customer service and digital marketing. With over 9 years in the field of online businesses and e-commerce, I have held key roles in the management and development of digital projects as a Digital Project Manager. I consider myself a proactive and committed person in everything I do with others skills as team communication, high analytical capacity and very focused on problem-solving. ?‍? Customer Support for e-commerce stores: - Email (Zendesk, Gorgias, Reamaze) - Chat (Talkto Live Chat) - Social Media Management & Moderation - Order Fulfillment (Shopify, Alaiko, Backerkit) ?️ Admin Work for e-commerce stores: - SOP document organization (Notion) - Calendar management (Google Calendar / Calendly) - Data Entry - Office suites for process control and reports (iOS, Microsoft 365, G-Suite) - Project management (Trello, Asana, Kanban Flow) | Internal coordination (Discord, zoom, slack, meet, Team Project). ?‍? Training and Management: - Management consulting - Team Management - Coaching ? Digital Marketing: • Implementation of automated systems (CHATBOTS). • Implementation of automated systems (Email Marketing).