IT with over 9+ years experience supporting multi-platform computer software/hardware, networks, servers, and peripherals. Able to communicate effectively with all levels of management and staff. Proficient analytical and logical troubleshooting skills as well as able to assess and recommend solutions that facilitate IT processes.
• Provided 1st line technical support; answering support queries via ticketing tool, phone, and email
• Perform problem situation management and end-to-end problem ownership.
• Perform software problem determination, problem source identification, and develop action plans to resolve software problems utilizing a range of tools, techniques, knowledge bases, and processes.
• Respond to inquiries from clients and help them resolve any hardware or software problems.
TECHNICAL Hardware Engineer
jun. 2019 - out. 2021 (2 anos, 4 meses)
Provides the provision of information technology services that meet the needs of customers\Maintains and monitors security access management accounts for each server and server environment\Data collection\Design and assembly of personal computers\Technical support\Diagnostics\Troubleshooting\Software and hardware expertise\Operating systems software\Systems and network security\Development environment software\Web platform development software\Database management system software
Advanced Technical Support
out. 2011 - jan. 2018 (6 anos, 3 meses)
Diagnosis of desktop, application, networking and infrastructure issues.
Experience of supporting a wide and varied client base.
Troubleshooting PC’s, laptops and mobile devices.
Installation and support of telecommunication equipment.
Maintaining a log of all problems detected and system backups.
Supporting: Linux /Mac OSX /Windows XP/Vista / 7/ Office and Windows Server, Active Directory.
Networking & security, DNS, DHCP, TCP, IP, Ethernet, Wireless, Router and Anti-Virus
Computer Engineering Technology
Universiteti Politeknik i Tiranës, Albania 2017 - 2020
CompTIA A+ Certification (220-1001)
This certificate above verifies that Ervis Kashari successfully completed the course TOTAL: CompTIA A+ Certification (220-1001). on 11/19/2021 as taught by Total Seminars • 900,000+ Enrollments, Mike Meyers on Udemy. The certificate indicates the entire course was completed as validated by the student. The course duration represents the total video hours of the course at time of most recent completion.