Mary Joy B.

Experienced virtual assistant with expertise in property management and bookkeeping. If you manage a property on Airbnb, Expedia, [login to view URL], TripAdvisor, or HomeAway, I can help with the following below: -Answer guest questions -Send information prior to staying, including house information and rules, check-in instructions, and researched info about the area -Send welcome messages to guests -Handle bookings -Resolve problems -Handle updating/streamlining various processes -Schedule room cleanings, maintenance, repairs, laundry services, etc. -Create preset messages to respond to frequently asked questions -Write stellar content for your listings to help them stand out -Manage social media accounts for listings And more! Through my property-level and online travel agency experience, I am comfortable using many property management systems and channel managers. I also have experience with other lines of business such as telecommunication, consumer goods, automotive and financial accounts. I can do email and chat support. Some systems that I have used. - Freshdesk - Zendesk - Smartbnb - IGMS - Stripe (Invoicing) - Streamline - Notion - Slack - Airbnb - Yourporter - Google Spreadsheet - Google Drive - Gsuite - VRBO - Zendesk - Monday - Tsheets(Payroll) - Safely (Background check)