We are transportation operations specialist team highly trained in logistics and supply chain operations. Our clients are online retailers, freight forwarders and 3PLs and we provide operations support and software development services. Our team's expertise gained from working with various logistics and consulting companies has equipped us with experience and hands-on practice in handling major operational issues in North American Transportation and knowledge of limitations and blockades that are faced by various stakeholders like vendors, warehouses, online retailers, last mile hubs, TL and LTL carriers and 3PL companies on daily basis. You can hire one or more of our resources for any of your daily shifts, based on your workload and requirement.
What we do -
* We provide software services like website development and software support to our clients.
* We provide customer support service via email and phone and assist all the stakeholders in transportation 24x7, to resolve operational issues and to ensure timely delivery of inventory and customer orders.
* We train ourselves with our clients' tools and portals and support their transportation operations.
* Follow up on your customers' request to get a best rate and time and schedule pick up and delivery appointments with warehouses and delivery hubs.
* Follow up via email or phone, with the carrier to keep track of the load and handle exceptions by escalating to the right personnels.
* Update all the software systems with required information during the transaction. Make required data entry for any of their documents involved in the process of delivery.
Why hire us
* We are set up with all the required equipment and fast internet connection to provide seamless experience to our clients.
* Our low cost of hiring without compromising on service levels ensures reduced operational costs for our clients in the current market situation and maximizes their profits.
* We record data at every step to track progress and performance of all the parties and help our clients in making data based decisions.
* We are expert at identifying and automating required processes to improve our team's utilization.
* You can hire one or more or our resources to support your operations team in any of the shifts 24x7.
* We adhere to all the SLA's and respond to any operational issue within 10 minutes.