Serap K.

Manage analyst teams (Ongoing & Projects) and drive Digital Technology Solutions (Cloud, Tablet, Mobile). Manage new product development efforts by writing product design, functional specs, developing budgets & overseeing implementation with Agile solutions. Develop & maintain business metrics to manage performance, cost & productivity; develop lean strategies that address the voice of the customer. Manage more than 15 new cloud,mobile,tablet projects and more than 10 ongoing client accounts

Managed a team of 6 people.Led one of the Telaura solution consultancy teams for Telaura PRM system. Served as Pre-Sales specialist for Telaura PRM solution (client demos, presentations, meetings). Worked close to test, project, analyst and software developer teams on all client process and actions to be taken for the project success. Accountable for assuring the quality of deliverables from their solution consultancy team and continuous improvements, knowledge capture, standardization.

• Led efficiency and process enhancement projects such as CRM and Social Media • Worked within cross-functional teams to ensure proper integration of internal systems and metrics. • Provided high level and detailed reporting and analysis to operational teams and management. • Created dashboards to monitor specific areas of the business. • Defined a program to organize the vast amount of information about our products and keep this information up-to-date over time.