OBJECTIVE
Seeking a position utilizing abilities developed through experience and education and offering an opportunity for professional growth.
EXPERIENCE
The Learning Curve, Ltd.
South Dock Rd./ Chalk Sound
Turks and Caicos Islands, Providenciales, B.W.I.
1999 to 2005
Business owner and software trainer- Organized, planned and implemented the formation of my own company called “The Learning Curve”, a computer training center. Annual profits approximately $120K per year. Specialized in development and delivery of customized training plans for businesses and individuals, focusing on business software, such as Microsoft Office 97 and Office 2000 (Word, Excel, Access, PowerPoint, Publisher, Outlook, QuickBooks, proper usage of the Internet, proper preventative maintenance of the computer, virus software updating, digital camera and scanner usage and editing of picture files, as well as many other topics upon request) Sold and installed customer desktops and laptops. Special projects- Designed financial database in Access for Italian client. Traveled and lived in Italy for 2 months and developed and delivered training to Italian speaking client and his staff. Developed point of sale software in Access for local medical clinic. Installed the software and hardware and trained end-users on the new system. Created multimedia PowerPoint presentation complete with animation and sound effects for European customer to present to Swiss financial and investment clientele.
British West Indies Collegiate
Venetian Road
Turks and Caicos Islands, Providenciales, B.W.I.
1997 to 1999
Information Technology Head of Department & Network Administrator
As Department Head and Head Teacher - Managed the Information Technology Department. Taught Grades 6-12 the subject of Information Technology in preparation for completion of CXC external examinations in Year 10. Taught Information Technology theory topics to the children and also provided instruction on Microsoft Office Suite including four key products- Microsoft Word (for word processing), Microsoft Excel (for spreadsheets), Microsoft Access (for database management) and Microsoft Powerpoint (for presentations).
As Network Administrator – Planned, researched and sourced hardware and software for new computer department. Installed and networked 24 student workstations for computer department, as well as installation of administration and staff workstations. Build and installed network cable to all systems. Built server, installed Windows NT 4.0 and all shared resource software on piggyback drive. Analyzed and repaired all computer systems on both board and component level. Resolved any and all software issues with Windows 95 or 98 and Microsoft 97 and 2000. Installed and configured all equipment hubs and set up library resource catalog database, networked laser and color printers and scanners in computer lab and administration and staff areas. Initiated teacher training workshops on a variety of topics. Organized database to handle data entry, merging and printing of student reports. Assisted headmistress with critical administrative tasks upon request.
Brinks Incorporated
Irving, Texas
1994 to 1996
Technical Field Support Specialist- Provided 24-hour international field support for all Brink's Incorporated locations. Troubleshot and defined problems and provided resolution for all hardware and software issues in the field, including specialized currency and armored processing software, Microsoft Office Suite, Windows for Workgroups, Windows 95, WordPerfect for Windows, Informix Smart ware and all Lotus versions, HP LaserJet printers, Data Products printers, Seikosha Printer, Epson printers and Genicomm printers, Hayes and US Robotics modems and related communication software, Honeywell DPS6 systems, Novell Netware 3.x LAN printing issues and all other assorted equipment. Dialed into user sites and provided remote support to solve LAN operating issues. Configured printers and workstations to operate correctly in a LAN environment and supported backup issues. Developed internal troubleshooting documentation for technical support operation and developed field site operating instructions to deliver to field employees. Traveled to field sites and trained users and assisted with LAN installations and hardware support.
Abbott Laboratories
Irving, Texas
1988 to 1994
Training Specialist- Acquired and installed hardware, peripheral equipment and software. Developed and provided ongoing support and training to department and individuals. Key liaison between MIS, departmental management, and business units. Established, revised, updated and implemented on-line Departmental operating procedures. Maintained Site Operating Procedures and performed weekly compliance audits. Developed procedures and requirements for upper management presentations. Obtained, analysed and reported key data. Performed downloads and structured databases. Oversaw administrative tasks to assure expected results. Extensive project management leadership and participation. Played a key role in preparing documentation and implementing procedures necessary for ISO certification. Converted entire Operations groups (Purchasing and Warehouse- approximately 300 employees) from DOS to Windowed environment, and followed through with necessary support and training. Designed and presented training curriculum to Purchasing Organisation and provided ongoing support and training.
EDUCATION
LeTourneau University (Longview, TX)
Bachelor of Science in Business Management (GPA 3.6)
C.N.A. (Certified Novell Administrator) 3.x
SUMMARY OF SKILLS
Twenty-six years' experience with increasing responsibilities in all facets of business including: forming and managing my own business, designing and implementing training plans for adults of all different levels, acting as Department Head of Computing and Head Teacher at a British private high school, software and hardware support and training, management, administration, computer operations and communications, networking, sales, project management, networking and ISO documentation and supervision.
Networking- Received CNA (Certified Novell Administrator) and have completed all of the classes required at New Horizons in Dallas for my CNE (Certified Novell Engineer) for Novell 3.x certification. I have supported all Novell LAN related problems and have traveled to user sites and assisted with all facets of new installs. Have provided 24-hour front line support on Novell networks. Provided dial-in remote modem support. Have supported Windows NT 3.x and 4.0 server and workstation products and set up and maintained computer network at the Collegiate.
Hardware- Build, network and repair as necessary 10 workstations in my training center. Support all Windows 95 and Windows 98 machines and NT 4.0 server at the Collegiate. At Brink's Incorporated, supported LAN printing problems and setup for all models of HP Laserjet printers, Epson, DataProducts, Seikosha, Genicomm and Deskjets. Support problems with AST Ascentia laptops (900, 900N, Series J and Series P) and AST desktops, Compaq desktops, and all others. Provided ongoing support for all modems in the field. DPS6 Honeywell troubleshooting. At Abbott, provided hardware support to the entire Materials organisation (Purchasing and Warehouse-about 300 users). Acquired and installed hardware and peripherals for the workstations and supported the LAN environment within the organisation.
Software- Am extremely proficient in a variety of packages: Win2000, Windows XP, Windows 98, Windows 95, Visual Basic 6.0, FoxPro, InterDev and C++ programming languages, Windows for Workgroups, Windows 3.1, Lotus 123 (all versions), Microsoft Office Suite 97 and 2000 and 2002 (Excel, Word, PowerPoint, Access, Publisher, Outlook), Project4, Lotus Notes, Microsoft Works, Quattro Pro, AmiPro, WordPerfect (DOS and Windows versions), Office Writer, Freelance Graphics, Harvard Graphics, Org Plus, Alpha Four, dBase IV and V, Xtree, Quick Scheduler, CommWorks for Windows, ASK and a variety of communication packages, including Reachout, ProComm and Commute. I also have the experience of supporting six specialised client line of business packages that Brinks has out in the field. There is not a software package I can't learn very quickly and communicate very succinctly to others.
Project management- My experience includes the ability to plan, organise, develop, implement and monitor complex projects and interface effectively at all levels. Personal dedication to producing timely, cost-effective results.
Teaching and Presentation skills- At The Learning Curve- organized and presented training plans to over 100 individuals and 30 large companies. At the Collegiate- presented class material to student groups of 25 using British CXC curriculum. Through my participation in an international speaking club, Toastmasters, I have had the opportunity to structure and present over 100 speeches and have developed and presented numerous workshops for many groups, large and small. I have competed in advanced contests and have been successful. I have also training and judged others competitively upon many occasions. While employed at Abbott Laboratories, I was the training coordinator for the Materials organisation. A large percentage of my time was spent designing and presenting training packages to upper management, as well as the entire Materials organization. At Brink's Incorporated, I had the opportunity of training users out in the field, in person and on the telephone, that have limited background in the use of computers. I have set up trade show events at a previous position for an individual business owner and represented businesses at community council affairs. I studied theater at Casa Manana for 7 years and early in my career, before pursuing and completing a management degree, was a theater major, and enjoyed performing for large groups of people.
Excellent communication and "people" skills- Because of my wide background, I have the ability to immediately establish a positive rapport with all kinds of people. I am a "people" person with a positive attitude! This is one of the areas that I really excel in. At Brink's Incorporated, I had to provide 24-hour field support for multiple product lines. Dealing with a variety of users on the telephone, at all hours, which have different comfort levels and attitudes, required me to exercise a great deal of patience and concern for the customer. People in the field like me and trust me. The customer is number one to me. I go above and beyond the call of duty to please the customer. This is of key importance in today's environment. A person can be very astute technically, but if the individual does not possess the "soft" skills necessary, he is of less value in a business environment.
Documentation skills- At Brink's Incorporated, developed and provided written instructions to the field sites on a variety of issues. Documented internal IS technical support procedures and trained new employees on these procedures and monitored to assure desired results. At Abbott, was responsible for successful achievement of ISO certification, through proper documentation.
Management- Managed all facets of my own business including hiring and supervising employees. While at Brinks, I trained and supervised MIS help group.
International exposure- Traveled 3 times to Europe and lived in Milan and Rome for 2 months to design and install high end customized financial Access database for Italian client and his staff. During my 6 years of living in the Caribbean I have worked privately with many European clients in the design of specialized training programs to meet their computing needs.
REFERENCES
Available upon request
