Trisha A.

I'm a seasoned IT professional with over 8 years of expertise in IT Service Management (ITSM) and a proven track record as a specialist in ITSM processes and an expert in data analysis. My career journey has spanned roles from Head of ITSM to Application Support Engineer, where I've consistently demonstrated leadership in optimizing IT processes and leveraging data analytics for informed decision-making. Key Skills: - IT Service Management: Proficient in ITIL® methodologies with certifications in Strategist Direct, Plan, and Improve, and Foundation Certificate in IT Service Management. - Data Analysis: Skilled in data analysis using tools such as Power BI, I have successfully translated data into actionable insights, contributing to strategic decision-making processes. What I Offer: - Process Optimization: Adept at optimizing IT processes to enhance efficiency and service delivery, ensuring alignment with industry best practices and compliance standards. - Data-Driven Insights: Utilizing data analytics, I provide valuable insights that empower organizations to make informed decisions, driving innovation and operational excellence. Why Choose Me: - Proven Track Record: My career reflects a consistent commitment to results-driven leadership, where I have successfully implemented ITSM solutions, optimized processes, and delivered impactful outcomes. - Adaptability: I bring adaptability and versatility, having worked with various tools such as SysAid, ManageEngine, and a range of Microsoft technologies. If you're seeking a dedicated professional with a blend of ITSM expertise and data analysis proficiency, let's connect. I am passionate about driving innovation, improving service delivery, and contributing to organizational success through technology.