I have solid experience of 5 years as a business analyst, backed up by over 1 year of international exposure in Singapore, where my main job responsibility is to interact with customers (both internal and external), to identify the business requirements, analyze and convert them into end to end functional requirements.
I have successfully handled projects on Order Management, Change Management, Billing, Service Request Management and Administrator Console which are implemented using web technologies and AR Remedy.
My job responsibilities also included,
o Liaising with both business and technical team, performing an techno-functional role.
o Help design and build solution for cross applications
o Perform quality checks on the solution developed.
o Improve the process in the account, by identifying the root causes of the issues.
o Support Ad-hoc requests put forward for improvement.
o Ownership on Account business management, where I am responsible to define the end to end process to implement and deliver services successfully to customers.
Aditya Chandra Vankayalapati