Vimal R.

I am a technical support Engineer with 2 years of experience in data center operations and maintenance.. Coordinating with project management and customer during implementation Maintaining SLA according to the process Facilitating to Data Centre Operations & Preparing all customer MIS reports. Escalate customer issues for quick resolution. Execute activities to meet the service period SLAs. Explaining Technical issues and procedures we’ve faced in day to day to customers. Vendor Management & co-ordination for projects. Sharing the requirements of the customers to the product team for smooth operation Handling the IT infrastructure of Data Center. Providing the L1 support for Network activities. Configuring LAN and WAN Technologies. Switch, Server, Rack installation, configuration and troubleshooting. Server monitoring and reporting. Putty configuration and monitoring. Providing Smart Hand Support to customers. Providing support to the customers through Mail/ Phone communication