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Amazon Connect Implementation

We are looking for support for Amazon connect IVR and call flow implementation. The job includes connectivity for 15 API with two separate systems, creating a simple lookup DB for a location to user lookup. The IVR would need to validate the customer Input (NLU and DTMF) that was provided and call API using Lambda functions and validate the information store this till the end of the call to process subsequent information's requested from the backend systems. The Dynabo DB table would also need to be used for this.

The call flow is already defined and is pretty straight forward, We also need support with the reporting and call flow management.

The systesm should also be integrated to a work flow manager.

Habilidades: Amazon Web Services, Aws Lambda, Call Center, Contact Center Services

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Acerca do Empregador:
( 0 comentários ) Zionsville, United States

ID do Projeto: #29672082

9 freelancers estão ofertando em média $1110 nesse trabalho

AwaisChaudhry

Hello, Upon reading the job details I would say that all the required skills Aws Lambda, Contact Center Services, Call Center and Amazon Web Services fall under my skills. I work on freelancer full time and I believe Mais

$1500 USD in 25 dias
(2 Comentários)
5.0
AzzkaNoor

Hi. Experienced devops developer's here, with 5 years of working background in using AWS infrastructure. 1- Please provide the complete business details of this project. 2- Can you also share the FE specific requirem Mais

$1500 USD in 35 dias
(1 Comentário)
4.1
ayesha0124

Hello there, How are you? I just saw your project posted. I have read the brief details and I feeI i can help you with it. Pleas start the chat and discuss it in detail. Please check my reviews on my previous project Mais

$1500 USD in 19 dias
(0 Comentários)
0.0
kanchanajaiprak5

hi I have an experience in data analyst and worked with us clients and also have correct deliverence.

$889 USD in 20 dias
(0 Comentários)
0.0
amar1967tripathi

After reading Ur proposal regarding this job,i m completely fit for this job.I will not convince u with my words.I will convince u with my work.U will be satisfied with my job completely.

$833 USD in 2 dias
(0 Comentários)
0.0
Gissgaby

Hello I have experience in customer service I would like to be able to enter your call center, it would be a very great opportunity and great challenge, thanks

$778 USD in 7 dias
(0 Comentários)
0.0
alokkumar2795

I will do work very good and I promisd to you I I will honestly work as much time as Maine has taken and will give you There will be no problem.

$1125 USD in 10 dias
(0 Comentários)
0.0
Kenzobhai

We have experienced AWS resources to provide efficient solutions. We will also help in future customisation.

$1111 USD in 2 dias
(0 Comentários)
0.0
Syedahajra1109

I have worked for the brand Zara, I have a complete experience of talk to customers handling calls and diving issues.

$750 USD in 2 dias
(0 Comentários)
0.0