Dear Prospective Client from Malaysia,
I'm Damilola, I have gone through your Job description, I understand it perfectly, and I am available to work with you.
I will manage large amounts of inbound and outbound messages and calls in a timely manner.
Follow communication 'scripts' when handling different enquiries.
Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Take initiative to upsell products when they arise.
Establish sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
As a fresh graduate interested in call Center and Customer Service ,I am ready to go an extra mile for my customer, I love solving problems and ensure everything is well organised and also to meet their target. In addition, my fee is negotiable and I delivered in due time and I will also put my very best in it, always open for learning and I like to work with you.
Thanks.
Damilola.