IT Infrastructure field support Engineer (Onsite) -- 2

IT Infrastructure field support Engineer, Panama Schedule: Monday to Friday Location: Zaventem Languages required: Dutch (only with C1), English (C1) Contract type: Freelance. Job Type: Full time Here are some details of the job: Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Good Customer management skill, Good in oral and written communication Able to interact and work with customer at different levels. Self- Driven and result oriented. Really passionate about the work Ability to work with deadlines and complete tasks on time. Hardware Troubleshooting and Repair Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites. Ability to lift / move computer equipment weighing up to 50Lbs. Conference room A/V equipment assistance & troubleshooting Basic VOIP phone configuration & troubleshooting Operating System & Software Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10) Basic installation and troubleshooting of standard software’s / application like Adobe, browsers o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) Basic Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles Basic understanding, mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc), Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines Tools & Process o Knowledge and experience on Service requests and incident management process