OSticket configuration

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I have OS ticket installed on shared hosting. Where there are 3-4 departments and 2-3 teams. In the teams i have 5-6 agents. Need help in configuration

1- Ticket Assignment - The new ticket should assign to Agents sequentially in a specific team.

(Optionally) if we can configure in this way so only logged in user will be assigned ticket.

2- Set Ticket SLA to 30 Mins , so if any ticket is not resolved within 30 mins it should marked over due.

3- Email - Configure Alerts but it should not overuse email limits of hosting.

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ID do Projeto: #35947498

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Hello Sir, I'm a computer science engineer and a full-stack web developer with a valuable experience in the technology required for your project and I have worked on similar projects like yours already. I can get the j Mais

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mkumaran219

As a System Admin and Network Admin, I have 6+ Years of Experience. I have done office setup with networking. Experienced in Desktop, Laptop, Server and CCTV installation, troubleshooting and Maintenance. Installation Mais

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