Property Management Consultant (Freelancer)

Responsibilities: Solution design from end-user perspective & implementation perspective Working directly with the Development Team to document and validate business requirements, which are then mapped to the application’s functionality. Recommend best practices based on product capabilities and business process workflows Provide feedback on existing product based on efficiency gains and customer needs Maintain up-to-date system knowledge through product enhancements, changes, and defect fixes. Confidently escalate issues internally, as needed Handle escalations and tough, complex client problems Lead internal initiatives to build efficiencies and team knowledge Collaboration and sharing of feedback with cross-functional teams to enhance ongoing product development efforts Analyze market trends and monitor performance, identifying recommendations and strategies to maximize results Act as customer advocate and trusted advisor to improve revenue, as well as customer experience and satisfaction. Assist in the set-up of property management software and systems Ensure compliance with policies, procedures and practices, and with all regulatory requirements Conduct virtual ad hoc professional services webinars Other related tasks that will be assigned by the Management Minimum Qualifications: Bachelor's degree in real estate, finance, business administration or related field is preferred. at least 5 years of work experience as Property Manager ideally with knowledge in property management software or systems Sound knowledge of HOA and/or real estate laws. Excellent analytical skills Effective communication skills Work arrangement: At least once a week working at the office and 2-3hrs per working day available for online support/meeting