Dear Hiring Manager,
I am writing to express my genuine enthusiasm in the customer service representative position in your reputable organisation. I take pride in my ability to maintain a positive and empathetic attitude, even in challenging situations. 87
I am experienced with phone handling, email and live chat support, appointment settings and scheduling, calendar management and possess a strong communication skills. I have consistently resolved customer issues and exceeded performance targets.
I have an excellent written and verbal communication skills, I am highly organised and self-driven individual. I am proficient in utilizing customer relationshipmanagement (CRM) software like, Freshdesk, Zendesk, Trello, Slack,Teams, Hubspot, Zoom, click up and versatile with third party integrations.
I have the ability to remain calm under pressure and handle even the most challenging situations with empathy and professionalism. I am eager to contribute my expertise and assist in implementing any new customer service initiatives that may arise.
I enjoy working and collaborating with team, to achieve organisational goals.
I am confident that my strong interpersonal skills, combined with my passion for customer service, would make me a valuable asset to your team.
Thank you for considering my application. I look forward to the possibility of discussing this opportunity further.
Thank you.
Sincerely,
Olanike Olanrewaju.