RCN High Speed Internet
I was with this project as a Technical Support Representative. We specialize with helping customers regarding helping customers to fix their internet connectivity from hardware to software. We were also trained to perform UP-SELLING before we end each and every call except if the call was unresolved or customer asked for a supervisor. After a few months of staying with the account, I stepped up as a Level 2 Support. My job description changed to taking in supervisory calls, assisting other agents regarding their calls to provide a better solution for their customers, performing huddles for our team to update agents with the latest forecast and changes on our account that needs to be done.