RCN High Speed Internet
I was with this project as a Technical Support Representative. We specialize with helping customers regarding helping customers to fix their internet connectivity from hardware to software. We were also trained to perform UP-SELLING before we end each and every call except if the call was unresolved or customer asked for a supervisor. After a few months of staying with the account, I stepped up as a Level 2 Support. My job description changed to taking in supervisory calls, assisting other agents regarding their calls to provide a better solution for their customers, performing huddles for our team to update agents with the latest forecast and changes on our account that needs to be done.
Sobre Mim
I'm a...
$6 USD/h
NOVO FREELANCER!
